FAQS

Frequently Asked Questions

Find the answers to the most frequently asked questions about Kodoh Voyages. If your questions are still not answered, please email us at contact@kodohvoyages.com

Who is Kodoh Voyages?

Kodoh Voyage is an online travel company that curate group travel experiences to West Africa and sell them to our target audience. Kodoh Voyages is owned by Akacia Consulting LLC

Is Kodoh Voyages a certified and licensed company?

Yes, we are certified with CLIA. We also hold a $1M general liability insurance policy and Errors & Omissions Insurance with Berkshire Hathaway Specialty Insurance Company.

What are your hours?

You can email us at contact@kodohvoyages.com or Text/WhatsApp at +1 612 224 1099 anytime. We will respond within 24 hours.

Our phone hours are on Wednesday, Thursday and Friday from 1 pm to 8 pm US Central Time – click here to Book a Call with Us

Do you provide travel quotes for private trips?

Yes. Kodoh Voyages can help you plan your dream trip to West Africa. Please note, a non-refundable trip planning fee will be required before we start working on your trip. Click here to Book a Call with Us to get started.

What happens if my roommate drops out and wants to cancel their reservation?

If your roommate cancels their reservations, your invoice will be adjusted to the single occupancy package price, and you will be responsible for any additional costs.

When will I receive the itinerary for my trip?

Itineraries are sent to each client 30 days before the event via email. We try to get itineraries finalized sooner and if we do you will receive it via email.

What payment methods do you accept?

We accept Visa, Mastercard, Discover and American Express.

Do you provide monthly payment plans?

Yes. You can choose to get on a monthly payment plan during the reservation process. Once you make your reservation, you will receive an invoice. Your account invoice will list your monthly payment plan, set up to charge your credit card every month. You will receive an email reminder before each payment is due.

Do you provide refunds?

No, we do not provide refunds. Each client is required to accept our Terms and Conditions before the reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.

What happens after I make my reservation?

Once you make your reservation, you will receive an invoice. Your account invoice will list your initial payment and details of your monthly payment plan (if chosen). You will receive an email reminder before each payment is due. If you choose our full-service package, we will send you periodic updates with your travel documents as they are ready. The finalized trip itinerary will be provided 30 days before the departure date.

Can I travel with a roommate?

Absolutely. Make sure you select the desired room occupancy (double or single bed). Please note, we do not provide a roommate matching service.